Cityline Survey Satisfaction Results

The City’s goal is to maximize the number of survey responses with a score of 7 or above. Surveys with score below 7 are reviewed to identify issues and improve service delivery going forward.

The chart below is a breakdown of survey responses by rating. The two different colored bars show the percentage of responses by rating for the last 30 days, and for all survey responses since we began administering the survey. Looking at both timeframes allows us to gauge how we’ve performed historically, as well as how we’re performed recently.

Cityline Survey Response Scores

All-Time Responses vs. Responses in the 30-Day Period ending August 13, 2019

Average Survey Response Score by Complaint Type

Survey responses in the 30-day period ending August 13, 2019

Number of Survey Responses by Month

Responses are for 2019 only

*August is a partial month

Breakdown of Service Request Origin

Responses are for 2019 only

Survey Response Scores vs. Time to Close Requests

Responses are for 2019 only

Number of Responses per Survey Score

Responses are for 2019 only